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TERMS & CONDITIONS

BOOKING CONDITIONS AND CANCELLATION POLICY

PAYMENT OF BOOKING

To confirm your reservation, please pay the requested amount (the entire booking amount or deposit, see below within 5 days.

For 1-night and 2-night bookings 100% of the booking amount is due at the time of booking
For bookings of 3 nights (or more) and for package bookings, a 50% deposit is due at the time of booking. The remaining 50% is due 90 days before arrival.

PAYMENT METHODS

We offer the following payment options:

bank account transfer to our Wise account (USD, EUR, GBP)
bank account transfer to our Mandiri bank account (IDR)
payment via credit card (DOKU/paybuddy)

CONFIRMATION OF PAYMENT & BOOKING

As soon as your payment has been received, you will receive a payment confirmation and your booking is binding. By booking, you also recognize our general terms and conditions. When transferring money to Indonesia from abroad, please take care to pay the entire transaction fee, as otherwise, we receive a lower advanced payment. The value received must be equal to the invoiced amount of the advanced payment and the bank transfer subject should state your full name. For payments onsite we accept cash (IDR, EUR, USD) and debit cards (for Indonesian banks), and credit cards (Visa and Master Card).

CANCELLATION:

In case of cancellation up to 60 days before arrival we charge a cancellation fee of 50% of the booking price. In the case of a later cancellation, the full booking amount is due. Please understand that we cannot provide any reimbursement in the event of force majeure events (such as natural disasters of any kind or political unrest). In such a case we are usually happy to offer a free postponement of your stay after consultation and clarification of the individual case.

Flexible terms.

If you cancel at least 60 days before the day of arrival, we offer you a voucher for an alternative period of stay.

If you cancel within 60 days before the day of arrival, we charge a fee of 100% of the booking amount.

Please understand that we cannot provide any reimbursement in the event of pandemics, or force Majeure events (such as natural disasters of any kind or political unrest). In such a case we are usually happy to offer a free postponement of your stay after consultation and clarification of the individual case.

RATES

Special internet rates, offers, and packages are only valid if you book directly through our website or the reservations department
Selling rates and billing will be processed in Indonesian Rupiah (IDR)
Room rate includes government tax and service charge.
Room rate includes daily breakfast for maximum 2 persons
The rates indicated are valid per room per night for maximum 2 persons
Additional services (additional person, airport transfer, tours, treatments, etc.) are optional at additional costs
Rates may change without prior notice

CHECK-IN & CHECK-OUT

Check-in time is 02:00 pm
Check-out time is 11:00 am

In case there is no connecting booking for your apartment, you can book an early check-in or a late check-out. This gives you the opportunity to conveniently connect your flight arrival or departure times with your stay in your apartment at Shunyata Villas Bali. Early check-ins and Late check-outs will be confirmed based on room availability and are subject to additional charges:

Up to 03:00 pm: additional 50% charge of 1-night room rate
After 03:00 pm: additional charge of 1-night room rate

PACKAGE OFFERS

Please note that there is no claim for reimbursement of unused single services when booking a package (Honeymoon/Detox/Tours & Wellness/Yoga Retreat/ Wellness/ 4-Day Wellness)

GENERAL

ACCURACY

We do our best to ensure that all provided information (website, social media, brochures) is accurate. However, in case errors occur we reserve the right to correct prices and other details.

AGE OF GUESTS

Many of our guests choose Shunyata Villas Bali because they want to relax and enjoy the peaceful atmosphere of nature. Hence, we are not able to take any bookings for children under the age of 12 years. However, please contact us if you have any specific enquires.

PETS

According to our policy, Shunyata Villas Bali does not accommodate pets.

SMOKING

It is prohibited to smoke inside any of our villas in our public areas (e.g. restaurants, yoga shala). Smoking is only allowed in outdoor areas of the resort.

NO CHECK IN / CHECK OUT

24. & 25. December 2022

31. December 2022 & 01. January 2023

LOSS OF PROPERTY

We are unable to accept any responsibility for theft or loss of personal belongings during your stay. In each villa, you find an in-room safe to place your personal valuables and belongings.

FLIGHTS AND VISA

Since we are not a travel agency, you cannot book flights with us. Please also be informed that you have to take care of the visa requirements for your specific country before you arrive in Indonesia.

LIABILITY

Please understand that we cannot assume any liability for services of third-party providers, such as transports and tours.

PLACE OF JURISDICTION

Denpasar, Bali, Indonesia

This website and its content are copyright of PT Seraya Healing Retreats Bali © 2021. All rights reserved. Any redistribution or reproduction of any content is prohibited and needs our written permission.

UPDATES

Shunyata Villas Bali reserves the right to revise these Terms and Conditions at any time. Latest update: 31.12.2021

Should you have any questions regarding our terms and conditions, please do not hesitate to contact us anytime: info@shunyatavillasbali.com

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